Legal

Terms & Conditions

Please read these terms carefully before using FairGo Casino. By creating an account and using our services, you agree to be bound by these Terms and Conditions.

Last updated: 1 January 2025 · Applies to Australian players

1. Acceptance of Terms

By accessing and using the FairGo Casino website and its services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. These Terms constitute a legally binding agreement between you and FairGo Casino. If you do not agree with any part of these Terms, you must not use our services.

FairGo Casino reserves the right to update or modify these Terms at any time without prior notice. Continued use of our services following any changes constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically to stay informed of any updates.

2. Eligibility and Registration

To use FairGo Casino services, you must:

• Be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher • Be a resident of a jurisdiction where online gambling is permitted • Not be registered on any gambling self-exclusion scheme • Provide accurate, current, and complete information during registration • Maintain only one account with FairGo Casino

FairGo Casino reserves the right to verify your identity, age, and eligibility at any time. Failure to provide satisfactory verification may result in suspension or closure of your account and forfeiture of any funds therein.

3. Account Responsibilities

You are solely responsible for maintaining the confidentiality of your account credentials. FairGo Casino will not be liable for any loss resulting from unauthorised use of your account. You must notify us immediately if you suspect any unauthorised access.

You must not share your account, allow others to use it, or operate more than one account. Creating multiple accounts to exploit bonus offers or circumvent restrictions is strictly prohibited and may result in permanent account closure and forfeiture of balances.

4. Deposits and Withdrawals

All deposits and withdrawals are processed in Australian Dollars (AUD) unless otherwise specified. Minimum and maximum transaction limits apply and are displayed at the time of transaction.

FairGo Casino implements verification procedures in accordance with Anti-Money Laundering (AML) regulations. We may request documentation to verify your identity and source of funds before processing withdrawals. Withdrawals are typically processed within 1–5 business days, depending on the chosen payment method and verification status.

FairGo Casino does not accept payments from third parties. All funds must be transacted from accounts registered in your name.

5. Bonuses and Promotions

All bonuses and promotions are subject to specific terms, including wagering requirements, eligible games, time limits, and maximum withdrawal amounts. These specific terms are communicated at the time each offer is presented.

Bonuses are offered at FairGo Casino's sole discretion and may be altered, suspended, or withdrawn at any time without notice. Only one bonus may be active at a time unless otherwise stated. Attempting to abuse bonus offers, including through collusion or the use of multiple accounts, may result in cancellation of bonuses and account termination.

6. Game Rules and Fair Play

All games offered at FairGo Casino use certified Random Number Generator (RNG) technology, independently audited to ensure fair and random outcomes. Results are not influenced by previous game rounds or player behaviour.

In the event of a software malfunction or disconnection during gameplay, FairGo Casino's systems will record the game state. Game results recorded by our servers are considered final. Disputes regarding game outcomes must be submitted in writing to our customer support team within 30 days of the relevant event.

7. Responsible Gambling

FairGo Casino is committed to promoting responsible gambling. We provide tools to help you manage your play, including deposit limits, session time limits, cool-off periods, and self-exclusion. These tools can be accessed through your account settings or by contacting our support team.

If you believe you may have a gambling problem, we urge you to seek help immediately. Resources include: • National Gambling Helpline: 1800 858 858 (free, 24/7) • Gambling Help Online: www.gamblinghelponline.org.au • Lifeline: 13 11 14

FairGo Casino may suspend or restrict accounts where we have reasonable grounds to believe gambling is causing harm.

8. Intellectual Property

All content on the FairGo Casino website, including but not limited to text, graphics, logos, icons, images, audio clips, and software, is the property of FairGo Casino or its content suppliers and is protected by Australian and international intellectual property laws.

You may not reproduce, duplicate, copy, sell, or otherwise exploit any portion of our website without express written permission from FairGo Casino.

9. Limitation of Liability

To the maximum extent permitted by applicable law, FairGo Casino shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability to you for any claim arising from these Terms shall not exceed the amount you deposited in the thirty (30) days prior to the event giving rise to the claim.

FairGo Casino does not warrant that the service will be uninterrupted, error-free, or free of viruses or other harmful components.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Australia. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the Australian courts.

If any provision of these Terms is found to be unenforceable or invalid under applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

11. Privacy Policy

FairGo Casino collects and processes personal data in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth). We collect only the information necessary to provide our services, verify your identity, and comply with regulatory obligations.

Your data will not be sold to third parties. We may share information with regulatory bodies, payment processors, and fraud prevention services where required. For full details, please refer to our Privacy Policy, which forms part of these Terms.

12. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact our customer support team:

• Live Chat: Available 24/7 via our website • Email: support@fairgocasino.com.au • National Gambling Helpline: 1800 858 858

FairGo Casino is committed to resolving all queries promptly and fairly. We aim to respond to all written enquiries within 48 hours.

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